Everything you need to know about CCI
How much am I entitled to?
The simple answer is at this stage we do not know. As soon as we have received your complaint forms back, we can start to make an assessment. Not everyone is entitled to a redress payment and each claim is assessed on a case-by-case basis.
Will you deal with everything for me?
Yes. That is the benefit of using our service. We might need to ask you some additional questions over the telephone, but other than that you can leave it to us. We will contact you to confirm that we have received your completed documentation and the next time you hear from us might be to say that we have some very good news for you.
How much do you charge?
We will only charge you if we get a refund for you. You will not be liable to pay any other costs or charges in any circumstances. Our fee for successful cases is 30% plus GST of the amount of the financial benefit that we get for you. See our Terms and Conditions for full information, but as an example if you receive $1,000 our fee will be $300 plus GST ($330.00)
What if I have any further questions?
We want you to be completely satisfied with the service that you receive, so do not hesitate to contact us via our live web chat or email. firstname.lastname@example.org
Can I cancel my agreement with you?
You can cancel your agreement at any time after entering into it. Complete the enclosed Cancellation Form or you can submit a cancellation by any reasonable means.